Refund policy

The Buyer shall return the goods to the Seller within 14 (fourteen) days from the moment the notice regarding the right of withdrawal is directed to the Seller.

The buyer is not responsible for any changes or deterioration that occur during the withdrawal period if the goods are used in accordance with their operation, technical specifications, and instructions for use.

The return shipping cost is the responsibility of the Seller as long as the Buyer sends the goods to be returned to the Seller using the Seller's contracted shipping company specified in the pre-information form. If there is no branch of the Seller's contracted shipping company in the Buyer's location for the return, the Buyer may send the goods with any shipping company, in which case the shipping cost is borne by the Seller. If the Buyer sends the goods to be returned using a shipping company other than the Seller's contracted shipping company specified in the pre-information form, the Seller is not responsible for the return shipping cost or any damage the goods may incur during the shipping process.

If the invoice is sent along with the goods, the Buyer must fill out and sign the relevant return section and deliver it to the shipping company. In accordance with General Communiqué No. 385 of the Tax Procedure Law, in order for the return process to be carried out, the relevant sections of the invoice containing the return section must be filled out completely and signed, and then returned to the Seller along with the product.

Upon exercising the right of withdrawal, the Contract between the Buyer and the Seller shall terminate, and ancillary contracts shall also terminate without any obligation to pay expenses, compensation, or penalties, subject to any special provisions.

The Buyer may not exercise the right of withdrawal in the following circumstances:

Contracts for goods or services whose price fluctuates based on financial market conditions and is beyond the control of the seller or provider.
Contracts relating to goods prepared in accordance with the consumer's requests or personal needs.
Contracts for the delivery of goods that may spoil quickly or whose expiration date may pass.
Contracts for the delivery of goods whose protective elements, such as packaging, tape, seals, and wrapping, have been opened after delivery; and whose return is not appropriate for health and hygiene reasons.
Contracts for goods that are mixed with other goods after delivery and cannot be separated due to their nature.
Contracts relating to books, digital content, and computer consumables provided in physical form, where the protective elements such as packaging, tape, seals, and packages have been opened after delivery of the goods.
Contracts for the delivery of periodicals such as newspapers and magazines, other than those provided under subscription agreements.
Contracts relating to the use of leisure time for accommodation, moving goods, car rental, food and beverage supply, and entertainment or recreation purposes, which must be performed on a specific date or during a specific period.
Contracts for services performed immediately in an electronic environment or for intangible goods delivered immediately to the consumer.
Contracts for services that have commenced with the consumer's consent before the withdrawal period expires.

Furthermore, the right of withdrawal must be exercised in accordance with the principle of good faith set forth in Article 2 of the Turkish Civil Code. The Buyer may not exercise the right of withdrawal in cases where such exercise would constitute an abuse of rights.

In addition, the Buyer cannot exercise the right of withdrawal for goods and services excluded from the Distance Contracts Regulation and the Consumer Protection Law.