Frequently Asked Questions

All our natural skincare products are developed and manufactured in Türkiye. From formulation to...
All processes up to production comply with quality and regulatory standards.
It is carried out with a local production approach.

No. Lalive has absolutely not tested on animals since the day it was founded.
We are against it. None of our products or ingredients are used on animals.
It is not tested. Cruelty-free production is one of the core values ​​of our brand.
one of them.

The shelf life of our products after opening varies between 6 and 24 months, depending on the product's contents and form. This information is indicated on the product packaging under the opened jar.
The symbol (PAO) and the month number (M) on it are clearly indicated.

As a precaution, the use of products containing essential oils is not recommended during pregnancy, especially in the first months, and during breastfeeding. If you have any concerns about using these products during these periods, we recommend that you consult your doctor.

The vast majority of our products are vegan.
Our formulations do not contain ingredients of animal origin.

Our only non-vegan product is Lalive.
This is a natural horsehair brush . If you are looking for a vegan alternative, you can choose our Lalive Tampiko Herb Brush .

Yes. All of our products are registered with the Turkish Ministry of Health's Product Tracking System (ÜTS).
Our products are registered. You can check our products in the "Cosmetic Product Listing" section of the ÜTS system using the barcode number on the packaging.

At Lalive, we prefer recycled, recyclable, and environmentally friendly packaging. Beyond our product packaging, all materials used in our shipping and operational processes are made from recyclable paper.

All Lalive products are formulated with a simple and conscious approach to ingredients that respect nature and skin. In line with this approach, our formulas do not include any ingredients that are commonly debated in skincare and that do not align with our natural skincare philosophy.

Lalive products do not contain parabens, silicones and their derivatives, ethyl alcohol, aluminum chlorohydrate, synthetic dyes, SLS, SLES and sulfate derivatives, petroleum-derived polymers, or chemical UV filters.

Every ingredient used in our formulations is selected with a needs-based, transparent, and conscious approach. At Lalive, our aim is to support skincare rituals with natural, simple ingredients that cleanse the skin of unnecessary burdens.

Our product range, developed with natural ingredients, brings together hair, skin, and body care products that cater to different skin needs. In addition to these products, we also offer specialized items to complete skin and body care rituals: lymphatic massage tools, horsehair brushes, natural loofah sponges, candles, and essential oils…

In addition to these, Self-Care
For our club community; the value of self-worth and the power of self-care.
We develop products that can be incorporated into daily life. Tote bags, hats,
Diaper bags, sweatshirts and more are all part of this collection.

No, all our products are designed to be unisex. Anyone who cares about their skin, hair, and body can safely use all Lalive products.

Once your order is received by the system, it will be handed over to the shipping company within approximately 1 business day. You will receive a notification message from the shipping company when it has been handed over.

Orders placed through our online channels will be delivered within a maximum of 1 hour.
It will be reflected in our system and you will be sent an email notification.
You can view your order by logging into our website and going to “My Account > Order History”.
You can track it from this section. If you wish, you can inquire about your order status by calling 0536 016
You can also get support from our WhatsApp line at 27 20.

Delivery within Istanbul takes approximately 3 business days, and outside Istanbul takes approximately 5 business days.
will be delivered. Weekend orders placed after 4 PM on Friday will be delivered.
Orders will start being delivered from Monday onwards. Friday
Orders placed after 4 PM will be processed on Monday.

No deliveries are made on Sundays.

For unopened products purchased through our website, you can return them within 14 days of the delivery date.
Your request is being evaluated. You can submit your return request via our WhatsApp line at 0536 016 27 20 or our email address bilgi@lalivenatural.com.
You can easily contact us via the Contact Form on our website.

For opened products, due to hygiene reasons, exchanges and returns are only considered in cases of defective products or allergic reactions. You can submit your requests in this regard via our WhatsApp line at 0536 016 27 20 or our email address bilgi@lalivenatural.com.
easily via the Contact Form on our website.
You can forward it.

You can request a return within 14 days of the delivery date for products that meet the following conditions:

• The product must be unused, undamaged, and in a resalable condition.

• The product must be shipped in its original packaging and with all accessories, if any.

• Due to hygiene reasons, returns are not accepted for opened or used personal care products.

You can submit your return request to us via email at bilgi@lalivenatural.com . Once your request is approved, we will process your return.
The necessary shipping information will be shared with you.

After the product arrives at our facility and the inspection process...
once completed, within 7 business days
Your refund will be processed according to your payment method.

To shop on our website, simply click the “Log In” icon in the upper right corner of the screen and select “Create Account”. After filling in the required information, your membership will be created and you can log in to your account with your email address and password.

You can safely use all banks' credit and debit cards, bank transfer/EFT, and iyzico's one-step payment options for your purchases.

Select the Bank Transfer/EFT option at the payment step.
By selecting this option, you can make your payment via the bank account details we have shared with you.
You can do so. After payment, send your receipt to bilgi@lalivenatural.com
Please send it to [email address]. Once we receive your receipt, your order will be processed as soon as possible.

Yes. All transactions made through our website are secured with an SSL Security Certificate.
is protected. Your credit card information is encrypted during payment and secured by our contracted service.
Your card information is transmitted to the secure servers of the banks we use. Lalive will process your card information.
It does not record anything in any way.