Privacy policy

In accordance with the Personal Data Protection Law No. 6698, your personal data may be processed by Lal Natural Food and Cosmetic Products Inc. (“Company”) as the data controller within the scope described below..

As the data controller, we wish to state that the personal information you have provided to the Company may be obtained, recorded, retained, and stored for the period required by the relevant legislation or necessary for the purpose for which it is processed, and may be reorganized, disclosed to third parties, transferred, and transferred to third parties to the extent permitted by the legislation, classified, and its use may be restricted, in accordance with the terms and conditions set out below. and, to the extent permitted by law, disclosed to third parties, transferred, classified, and restricted in use.

Your information may also be used by us or shared with third parties provided that it is anonymized.

The purpose of this Personal Data Protection and Processing Disclosure Text (“Disclosure Text”) is to fulfill our obligation to inform as the data controller under the KVKK and to determine the conditions and terms regarding the processing of personal data shared with the Company by Buyers/members/visitors (“Data Subject”) through the website lalivenatural.com (“Site”) operated by the Company, or generated during the Data Subject’s use of the Site.

 

2.1. If you wish to become a member of the lalivenatural.com website; the name, surname, e-mail address and password information created during membership (“Buyer Account Data”) required to create an account on the lalivenatural.com website may be processed in a limited, relevant and proportionate manner for the following purposes: (i) Creation of your membership registration and account; (ii) Establishment of a Membership Agreement between you and our Company; (iii) Performance of the services subject to the Membership Agreement and fulfillment of our obligations towards you; (iv) Management of systems related to the lalivenatural.com website; and (v) Ensuring the legal and commercial security of our Company and persons in business relationship with our Company (e.g., administrative operations for communication, complaint management, satisfaction measurements, event management, legal processes, audit, financial affairs, reporting obligations regarding monitoring of services and content provided), prevention and detection of illegal use; (vi) Examination, evaluation and response to requests from official authorities.

Your personal data may be collected in accordance with Article 5 of the KVKK for the fulfillment of the purposes listed above, recorded digitally in the Company database for the necessary period, stored, preserved, used, classified, reorganized and organized. The collected personal data may be shared with our business partners and group companies and transferred domestically and internationally in accordance with Articles 8 and 9 of the KVKK for the fulfillment of the purposes listed herein.

2.2. When you log in to the lalivenatural.com website as a member, your personal data such as your IP address, city and country information, login/logout activities, date and time of login are logged in accordance with Law No. 5651 and the relevant legislation, and processed in a limited, relevant and proportionate manner to protect our Company’s legitimate interests in ensuring your security.

Such personal data may be collected pursuant to Articles 5 and 6 of the KVKK, recorded digitally in the Company database for the required period, stored, preserved, used, classified, reorganized and organized. The collected personal data may be shared with our business partners and group companies and transferred domestically and internationally in accordance with Articles 8 and 9 of the KVKK.

2.3. If you provide explicit consent during membership to lalivenatural.com; your personal data such as browser information (browser type etc.), behavioral activities on the website (frequency of use of products and services), viewing history (which content was viewed and for how long, category preferences) (“Tracking Data”) are processed in a limited, relevant and proportionate manner for the purposes of: (i) Carrying out the necessary work by our business units to offer the Products for sale and enable you to benefit from products and services; (ii) Customizing and recommending products and services according to your preferences, usage habits and needs; (iii) Developing services offered via the application and improving service quality; (iv) Fulfilling legal, administrative and compliance processes of our Company and cooperating institutions.

Such data may be collected pursuant to Article 5 of the KVKK, recorded digitally in the Company database, stored, preserved, used, classified, reorganized and organized for the necessary period. The collected personal data may be shared with business partners and group companies and transferred domestically and internationally in accordance with Articles 8 and 9 of the KVKK.

2.4. When you log in as a member and give consent to Cookie and Tracking, personal data such as visited pages, URL, user activities (frequency of product/service usage, viewing history, click/view counts and duration) collected via cookies placed on your device as described in Article 8.4 are processed in a limited, relevant and proportionate manner for: (i) Conducting advertising and promotional activities; (ii) Determining customer profiles and performing analysis and/or cross-platform targeting; (iii) Customizing and recommending products and services according to your preferences and needs.

Such personal data may be collected pursuant to Articles 5 and 6 of the KVKK, recorded digitally in the Company database for the required period, stored, preserved, used, classified, reorganized and organized, and transferred domestically and internationally in accordance with Articles 8 and 9 of the KVKK.

2.5. If you become a member of the lalivenatural.com website or place an order without becoming a member; in order to carry out the payment of the Product Price you are obliged to pay depending on the quantity and type of the Product you have selected, your data specified below may be collected in a limited, relevant and proportionate manner by our Company and/or the payment services provider with whom it cooperates, in accordance with Articles 5 and 6 of the KVKK, depending on your payment method. Accordingly;

If you choose the credit card payment option for the payment of the Product Price; your credit card information and bank account information will be collected by the company or companies with whom we cooperate for payments. In the case of membership, the said data together with your User Account Data (excluding the password), and in the absence of membership, your name, surname, e-mail address and the payment amount information regarding the transactions; are processed in a limited, relevant and proportionate manner and in accordance with Article 5 of the KVKK for the purposes of: (i) performing payment transactions; (ii) tracking payment transactions; (iii) establishment of the Distance Sales Agreement; (iv) performance of the services subject to the Distance Sales Agreement, fulfillment of our obligations towards you within this scope; and (v) ensuring the legal and commercial security of our Company and persons in business relationship with our Company (being able to carry out the necessary reporting and audits regarding payments, complaint management processes, fulfillment of responsibilities regarding administrative, financial and legal processes). Such data may be recorded digitally in the Company database for the periods necessary for the fulfillment of the purposes listed herein, stored, preserved, used, classified, reorganized and organized. The collected personal data may be shared with our business partners and group companies and transferred domestically and internationally in accordance with Articles 8 and 9 of the KVKK for the fulfillment of the purposes listed in this article.

2.6. Within the scope of your membership on the lalivenatural.com website; your User Account Information created on the lalivenatural.com website, your city and country information (IP address information), device information (computer/tablet, model and screen width); may be collected and used by the Content Delivery Network provider company in the capacity of Data Processor (a natural or legal person who processes personal data on behalf of the data controller based on the authority given by the data controller), in accordance with Article 5 of the KVKK, in a limited, relevant and proportionate manner for the purpose of ensuring the fast delivery of the content you will access via the lalivenatural.com website during your membership and the content related to the lalivenatural.com website to you, in line with the Company’s instructions; and may be shared with the company from which we procure the cloud hosting solution services of the lalivenatural.com website and transferred domestically and internationally in accordance with Articles 8 and 9 of the KVKK.

2.7. In line with your consent to Cookie and Tracking on the lalivenatural.com website, your behavioral data (which content you watched on the lalivenatural.com website and for how long, your device consumption data) are processed in a limited, relevant and proportionate manner for the purposes of analysis and measurement of how the lalivenatural.com website is used, cross-platform advertising targeting, and carrying out promotional activities. Such personal data may be collected in accordance with Articles 5 and 6 of the KVKK for the fulfillment of the purposes listed herein, recorded digitally in the Company database for the required periods, stored, preserved, used, classified, reorganized and organized. The collected personal data may be transferred domestically and internationally in accordance with Articles 8 and 9 of the KVKK for the fulfillment of the purposes listed in this article.

2.8. As a member or visitor, if you contact us in any way via e-mail, telephone, fax or letter channels, including but not limited to the Support Service, regarding the services offered through the lalivenatural.com website, or in your applications regarding your personal data within the scope of the KVKK, you share personal data such as your name, surname, e-mail, fax, address, Turkish ID number. Along with these data, data such as the content and time of your communications with our customer representatives and employees (including the Complaint Line), call recordings, the telephone number of the caller, or date; are processed in a limited, relevant and proportionate manner for the purposes of: (i) carrying out the necessary work by our business units for offering Products for sale and enabling you to benefit from products and services; and (ii) managing processes such as being able to conduct quality and standard audits related to services, customer evaluations/satisfaction measurements/complaint management regarding services, and legal processes. Such personal data may be collected in accordance with Article 5 of the KVKK for the fulfillment of the purposes listed herein, recorded digitally in the Company database for the necessary periods, stored, preserved, used, classified, reorganized and organized.

 

3.1. Recipients and Purposes of Transfer: Your personal data collected under this Disclosure Text or provided by you as the Data Subject;

(i) to our business partners and group companies; limited to ensuring the fulfillment of the purposes for establishing the business partnership, fulfilling the requirements of the contracts made with you as a user and implementing them,

(ii) to our suppliers; limited to ensuring that services outsourced from the supplier and required for our Company to carry out its commercial activities are provided to our Company,

(iii) to group companies; limited to ensuring the conduct of commercial activities that require the participation of group companies,

(iv) to our shareholders; limited to the purposes of activities carried out by the Company within the scope of the Company’s legal, event management and corporate communication processes in accordance with the provisions of applicable legislation,

(v) to Company officials; limited to the purposes of designing strategies regarding our Company’s commercial activities, ensuring its highest-level management, and auditing in accordance with the provisions of applicable legislation,

(vi) to legally authorized public institutions and organizations; limited to the purpose requested by the relevant public institutions and organizations within the scope of their legal authority,

(vii) to legally authorized private law persons; limited to the purpose requested by the relevant private law persons within the scope of their legal authority,

(viii) to natural or legal persons from whom we receive services and with whom we cooperate in product/service comparison, analysis, evaluation, advertising and realization of the purposes stated above; limited to providing cooperation and the service received, selecting and publishing the advertisements displayed on the lalivenatural.com website and allowing third parties (such as ad servers) to do so on our behalf, enabling us to report the advertisements shown to you and how you interacted with them, may be transferred domestically and internationally in accordance with Articles 8 and 9 of the KVKK for the purposes listed above.

We would also like to state that the detailed explanations regarding transfer provided in Article 2 shall also be valid in this regard.

3.2. Transferred Data and Method of Transfer: Your Buyer Account Data, IP address data, device data, Tracking Data, and payment amount, address, credit card information regarding transactions, and in line with the explicit consent you will provide within the scope of Explicit Consent Approval under the Law on the Processing and Protection of Personal Data; your phone number, bank account information, Buyer Account Information, city and country information (IP address information) will be transferred domestically and internationally by being shared with cooperating/supplier Sellers in accordance with Articles 8 and 9 of the KVKK.

 

Your personal data are collected in any verbal, written or electronic environment, in the manners specified below, for the purpose of enabling the products and services we offer to you to be provided within the determined legal framework in line with the purposes stated in this Disclosure Text, and enabling our Company to fully and accurately fulfill its contractual and legal liabilities within this scope. Your personal data are collected verbally, in writing or electronically through fully or partially automated means or, provided that it is a part of a data recording system, through non-automated methods; through membership agreements and forms such as membership forms and information forms filled in electronically during your membership or subscription; documents regarding identity and address determination attached to agreements or forms; your actions on the lalivenatural.com website; systems created to obtain your consent and communication information to provide announcements and communication, or created to collect your satisfaction or complaints regarding our products or services; announcements presented to you via web, mobile and similar applications or in printed form, subscription to e-bulletins, communication, complaint, raffle, promotion, participation in electronic newsletters, pre-registration, campaign participation forms, surveys or communications carried out face-to-face, by phone or using another communication tool; social networks; mobile phone, tablet or other mobile device applications; agreements you have signed with our Company, especially regarding membership; and e-mails, faxes and letters you have sent to our Company, and written or verbal communication channels with our Company.

We collect your personal data due to the fulfillment of the conditions and purposes specified in Article 5 of the Law on the Protection of Personal Data (“KVKK”), namely: (a) being explicitly stipulated in laws, (c) being directly related to the establishment or performance of a contract, provided that it is necessary to process the personal data of the parties to the contract, (ç) being mandatory for the data controller to fulfill its legal obligation, (d) being made public by the relevant person himself/herself, (e) being mandatory for the establishment, exercise or protection of a right, (f) being mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the relevant person. Processing of your personal data outside these conditions is carried out in line with your consent, in a limited, relevant and proportionate manner, connected with the purposes specified in Articles 2 and 3 of this Disclosure Text.

 

5.1. Your Rights: Pursuant to Article 11 of the KVKK, within the scope of your applications to us by the methods specified under Article 5.2 below, you have the right to:

(i) learn whether your personal data are processed,

(ii) request information if your personal data have been processed,

(iii) learn the purpose of processing your personal data and whether they are used in accordance with their purpose,

(iv) know the third parties to whom your personal data are transferred,

(v) request correction of your personal data if they are processed incompletely or incorrectly,

(vi) request the deletion and destruction of your personal data within the framework of the conditions stipulated in Article 7 of the KVKK,

(vii) request notification of the transactions made pursuant to subparagraphs (d) and (e) to the third parties to whom your personal data have been transferred,

(viii) object to the occurrence of a result to your detriment by analyzing your processed personal data exclusively through automated systems,

(ix) request compensation for damages in case you suffer damage due to unlawful processing of your personal data.

5.2. Exercise of the Data Subject’s Rights: In order to exercise your rights specified in Article 5.1 regarding your personal data, you may submit your request containing your explanations regarding the right you request to exercise among the rights specified in Article 11 of the KVKK, together with documents identifying your identity, by personally delivering it with a wet signature to the address PTT Evleri Mahallesi, Hacıosman Bayırı Caddesi, No:16, Sarıyer/İstanbul; via notary public; or by using the e-mail address you previously notified to us and which is registered in our system, through secure electronic signature or mobile signature e-mails to be sent to ……@…….kep.tr or to info@lalivenatural.com; by contacting us via the lalivenatural.com address; or by other methods determined by the Personal Data Protection Board.

It is mandatory that your application contains the following information:

a) Name, surname and, if the application is in writing, signature,

b) For citizens of the Republic of Türkiye, Turkish ID number; for foreigners, nationality, passport number or, if any, identification number,

c) Residential or workplace address for notification,

ç) If any, e-mail address for notification, telephone and fax number,

d) Subject of the request.

In order for third parties to apply on behalf of personal data subjects, there must be a special power of attorney issued via notary public by the Data Subject on behalf of the person who will apply.

5.3. Procedure and Time for Responding to Applications: If the Data Subject submits his/her request to our Company in accordance with the procedure set forth in Article 5.2, our Company will finalize the relevant request free of charge within thirty days at the latest, depending on the nature of the request. However, pursuant to Article 7(1) of the Communiqué on the Procedures and Principles of Application to the Data Controller, if a written response is given to your application, no fee will be charged up to ten pages, and a processing fee of 1 Turkish lira will be charged for each page over ten pages. Pursuant to paragraph 2 of the same article, if the response is given in a recording medium such as CD or flash memory, a fee not exceeding the cost of the recording medium will be requested.

5.4. Rejection or Acceptance of the Application: As a result of the examination, the necessary notification will be made to you in writing or electronically regarding the outcome (whether your application is accepted or not, or if rejected, the reason). If your application falls within the cases listed in Article 28 of the KVKK, or if it is necessary for your data to be processed in accordance with the KVKK for legitimate purposes in order to perform the services due to your benefiting from our Company’s products and services, we reserve the right to reject your application. In the event that we are at fault regarding the matter subject to your request related to the implementation of the KVKK and the examination process is subject to a fee, the fee received will be refunded to you.

5.5. Information That May Be Requested From the Applicant Data Subject: Our Company may request information from the relevant person in order to determine whether the applicant is the personal data subject. Our Company may direct questions to the personal data subject regarding his/her application in order to clarify the matters included in the application.

5.6. The Data Subject’s Right to File a Complaint With the Personal Data Protection Board: Pursuant to Article 14 of the KVKK, in cases where the application is rejected, the response is found insufficient, or no response is given within due time; the Data Subject may file a complaint with the Personal Data Protection Board within thirty days from the date he/she learns the response and in any case within sixty days from the date of application.

You may update your personal information after logging into the lalivenatural.com website and/or via the “My Personal Information” page under the “My Account” menu after logging into the lalivenatural.com website, and/or by contacting us via the lalivenatural.com internet address, or through secure electronic signature or mobile signature e-mails to be sent to info@lalivenatural.com by using the e-mail address you previously notified to us and which is registered in our system.

If you want us to stop sending our marketing and advertising communications, you can change your Account settings from the My Account section by logging into your account on the lalivenatural.com website. You may also contact us by using the e-mail address you previously notified to us and which is registered in our system via secure electronic signature or mobile signature e-mails to be sent to info@lalivenatural.com and/or via the lalivenatural.com internet address (with our live support team).

 

Our Company takes measures to keep your personal data provided to our Company confidential, to store them as trade secrets, and to prevent unauthorized disclosure of your data to third parties or the public in order to maintain the confidentiality of confidential information, except in cases where your personal data must be disclosed upon a request or order from the KVKK, applicable legislation, any court or authorized institution, or where publicity is ensured by you for your personal data. Your personal information is stored in a private electronic environment that is not open to the public. To whom and for what purposes the information you have provided to us will be transferred is specified in Article (3) of this text. Group companies, business partners and our suppliers with whom we share or transfer your personal data pursuant to this Disclosure Text will also use your data only to the extent necessary for the performance of the relevant services; within this scope, they will not be able to disclose your personal data to third parties except for those who need to know for the performance of the services and the exceptions listed in the Law and disclosures required by applicable legislation.

In accordance with Article 12 of the KVKK, our Company takes preventive security measures by analyzing the existing information and data assets and risk status through our information security policies in order to protect your information, including your personal data, in light of current technological developments, by using secure databases, servers, firewalls (security software), and encryption of e-mail information, for the purposes of: (i) preventing unlawful processing of your personal data; (ii) preventing unlawful access to personal data; and (iii) ensuring the retention of personal data. Likewise, we ensure that the service providers and supplier companies with whom our Company cooperates domestically also take the necessary protection measures to ensure the security of your data.

All data processing in the infrastructure of the lalivenatural.com website is encrypted using SSL technology. The Company also takes the highest possible level of security measures in order to ensure that your personal data are collected, stored and shared in accordance with the law and to protect your privacy, and to take all necessary measures and show due care to prevent unauthorized use of all or any part of the personal data or disclosure to a third party.

Despite the security measures of our Company and the companies with which we cooperate, we shall have no liability for cases such as damage to, alteration, copying, etc. of the data as a result of cyber-attacks made to the websites or systems of our Company or the natural or legal persons with whom we cooperate. However, we may use backup, archiving and appropriate storage methods in order to recover the data.

It is your responsibility to take the necessary security measures (anti-spam, blocking unwanted electronic e-mail, anti-virus, etc.) regarding your access to the lalivenatural.com website, and we shall have no liability for damages to your data and/or access by unauthorized third parties due to failure to take these measures and/or negligence in taking them.

If you believe that there is a behavior contrary to the privacy principles and the membership agreement that you have accepted by filling in the personal information fields explained above, please notify us of the violation via the e-mail address info@lalivenatural.com and/or by contacting us through the lalivenatural.com website. Your notice will be examined with due care by our Company and will be tried to be remedied.

This Disclosure Text may be rearranged and updated as new features are added to the digital lalivenatural.com website or as new suggestions are received from our users. However, in such case, we will inform you by publishing the changes on the lalivenatural.com website. Therefore, we recommend that you review the Disclosure Text again each time you visit the lalivenatural.com website. If the provisions of the Disclosure Text change, they enter into force on the date they are published.

 

The lalivenatural.com website may contain links to websites, portals or applications belonging to third parties (advertisers, companies related to social communication networks recommended to you or supported by your browser, etc.), advertisements of the companies we cooperate with, our business partners, and third parties may be included, and users may be directed through these advertisements to the websites of advertisers and/or the companies we have agreements with, our business partners, collaborators, and third parties. In this respect, we would like to remind you that the privacy principles on the lalivenatural.com website will apply only to the lalivenatural.com website in question, and that we have no responsibility regarding other websites with link connections, and regarding the privacy practices and policies of other websites or the content they host.

 

Our Company may process users’/members’ browsing information, provided that it is not used outside the purposes and scope determined by this Disclosure Text, in order to provide better service to website, mobile application and mobile web visitors and within the framework of its legal obligation.

8.1. Definition of Cookies: Cookies within the scope of this Disclosure Text are valid for platforms accessed and used through the lalivenatural.com website operated by our Company and third-party programs or websites.

“Cookie” refers to small pieces of data placed on devices (computer, phone, tablet) in order for a website to operate more efficiently, to improve the user experience, to develop and optimize the lalivenatural.com website, to provide more appropriate interest-based advertising, and to present an attractive and personalized website/application and advertising portfolio for visitors.

Our Company stores the information collected through cookies located on the relevant website, mobile application and mobile web via log files, blank gif files and/or third-party sources in order to create a summary regarding the user’s/member’s preferences and may share such information with third parties for this purpose. Our Company may track the user’s/member’s browsing information and/or usage history on these channels in order to provide user/member-specific promotions, offer promotions and marketing offers, improve the content of these channels according to the user/member and/or determine preferences. In addition, our Company may match information collected from the user/member on these channels through different methods or at different times, such as information collected online and offline, and may use this information together with information received from other sources such as third parties. Such matching and use will remain only within the purposes and scope determined by this Disclosure Text and may be shared with third parties only within these purposes.

8.2. Types of Cookies: Our Company uses session cookies and persistent cookies on its website, mobile application and mobile web. The session ID cookie ends when the user/member closes his/her browser. The persistent cookie remains on the user’s/member’s hard drive for a long time. The user/member may remove persistent cookies by following the instructions provided in the “help” file of internet browsers and may reject both session cookies and persistent cookies. If the user/member rejects persistent cookies or session cookies, he/she may continue to use the website, mobile application and mobile web, but may not be able to access all functions of these channels or his/her access may be limited.

8.3. How Are Cookies Used?

Cookies are used to remember the preferences made by the user/member and to personalize website/mobile application/mobile web use. This use includes:

Cookies that save the user’s/member’s password and keep the website/mobile application/mobile web session continuously open, thus relieving the user/member from the burden of entering a password multiple times at each visit; and

Cookies that remember and recognize the user/member on his/her subsequent visit to the website/mobile application/mobile web.

They are used to determine how the user/member uses the website/mobile application/mobile web, including tracking how the user/member uses the website/mobile application/mobile web, such as where the user/member connects to the website/mobile application/mobile web from, what content he/she views on the website/mobile application/mobile web, and the duration of the visit.

They are used to present content and advertisements that are more relevant to the interests of the user/member; in other words, for targeted advertising/promotion purposes. In this way, when the user/member uses the website, mobile application or mobile web, it presents more suitable content, personalized campaigns and products, and does not bring to the user’s/member’s attention again content or opportunities that the user/member previously indicated he/she did not want. The website matches the information obtained through cookies with the Personal Data we collect.

How does the website use third-party cookies for advertising and retargeting?

The website may also use cookies to activate “advertising technology” in order to present advertisements that it thinks may attract the interest of the user/member when the user/member visits search engines, the website, mobile application or mobile web and/or the websites on which the website advertises. Advertising technology uses information about the user’s/member’s previous visits to the website/mobile application/mobile web and to the websites/mobile/mobile web applications on which the website advertises in order to present user/member-specific advertisements. While presenting these advertisements, a unique third-party cookie may be placed on the user’s/member’s browser so that the website/mobile application/mobile web can recognize the user/member.

8.4. Cookie and Tracking Consent and Disabling: If you become a member of the lalivenatural.com website and give consent to Cookie and Tracking; data such as IP address, browser information, browser type (URL, visited pages), your user movements on the lalivenatural.com website (referral/exit pages, frequency of use of products and services, viewing history (which content was viewed and for how long, category preferences), data regarding the pages you viewed or searched (click/view count, duration)) may be collected automatically and your tendencies on the lalivenatural.com website may be monitored through these data.

You may disable (opt-out) your consent to Cookie and Tracking at any time. If you do not give consent to Cookie and Tracking or if you disable it after giving consent, we would like to remind you that our website or applications may not operate efficiently or may cause disruptions in the provision of some features of the services you request.

When you want to cancel (opt out) Cookie and Tracking; you can opt out of cookie tracking by making the necessary settings in your browser’s “Help Menu” settings (for example: Internet Explorer, Google Chrome, Mozilla Firefox and Safari). After opting out of Cookie and Tracking, you may re-enable cookie tracking at any time by making the necessary settings in your browser’s “Help Menu” settings.

We use the Google Analytics service to analyze and measure how you use the lalivenatural.com website. To stop cookie tracking via Google Analytics, you can visit the “click here” site and obtain information on how to stop tracking.

If you want to clear cookie data stored until you disable cookies, you can delete cookies by making the necessary settings in your browser’s “Help Menu” settings. The location of these settings varies depending on the browser you use.

 

This Disclosure Text shall enter into force as of the date it is published on the lalivenatural.com website.