Delivery Information:
Your orders will be shipped within 1–3 business days after payment confirmation. Delivery time may vary depending on your location and the shipping company. We work with Aras Kargo, Scotty, and KolayGelsin to ensure your products arrive safely and promptly.
Once your order is shipped, your tracking number will be sent to you via email or SMS. You can easily track your order using this number.
Return and Exchange Policy
Your satisfaction is important to us. You may return the products you purchased within 14 days from the delivery date, provided that:
The product is unused, undamaged, and in a resellable condition.
The product is returned in its original packaging with all accessories (if any).
For personal care products, returns are not accepted if the package has been opened or the product has been used, due to hygiene reasons.
Return Process
To request a return, please contact us at bilgi@lalivenatural.com.
Once your request is approved, you will receive the necessary return shipping information.
After the return is received and inspected, your refund will be processed within 7 business days via your original payment method.